Mailbox 71, SOME'S Official Client Mail Distribution Program, is Impacting the Lives of Those Experiencing Homelessness


M71 1.jpgFor the past 50 years, SOME has supported the basic needs of our clients experiencing homelessness each day by providing meals, showers, clothes, healthcare, and more. The pandemic has shown how much of a need the city has for fair and equitable mail services. Thanks to SOME’s Volunteer Services Team, Mailbox 71, SOME’s official client mail distribution program, clients can receive letters, stimulus checks, electoral ballots, and more. 

In 2009, SOME’s Healthcare Services started collecting mailed ids and health insurance documents for clients without a permanent address. Over time the type of mail delivered to SOME started to include disability documents, housing vouchers, mail from client’s family members, and more. Earlene Johnson, SOME’s Clinic Office Manager, remembers that one of the biggest challenges was the uncertainty of when the client would return to retrieve their mail, an overflow of forwarded mail to SOME, and clients that started to use SOME as their personal mailing address. Not fully equipped to handle the drastic growth of incoming mail, Volunteer Services jumped in to help tackle the volume. 

Looking to make the mail system more efficient, Volunteer & ABLE Coordinator, Rebecca Flaherty, started to research other nonprofits faced with the same overload. Catholic Charities of Santa Clara County, a non-profit in California, that also serves people experiencing homelessness has a great system that would address the mails needs. “Rebecca and I have been sorting, alphabetizing, inputting, and handling all client mail here at 71 O Street. Rebecca has done a fantastic job keeping everything organized and moving smoothly, even in light of the current circumstances and the constant inquiries about stimulus checks from our guests. The program has grown strong and has established firm foundations through her efforts,” says JaVon Hansknecht , SOME’s Volunteer Services Manager.  

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A part of SOME’s basic needs services since May 2020, Mailbox 71 is now an established free incoming mail post service for anyone in Washington, D.C. without a permanent address. With 1,832 names in the system, incoming mail is tracked as it comes in and must be signed out by showing an id or a medical document. If someone is without id, they are directed across the street to Healthcare Services to obtain a new one. Delivered mail notifications are sent by email every Tuesday and Fridays. Clients have up to four weeks to pick up letters and we will hold important documents and packages for a year.  

For those experiencing poverty and homelessness in the District, Mailbox 71 has removed the biggest barrier of not having an address. This also includes participating in the electoral process. Through the efforts of the city and our programs, such as SOME’s Single Adult HousingResidential Treatment, and the Volunteer Services teams, SOME has registered a combined total of 109 people to vote. Over 300 Official Election Mail packets have been distributed through the Mailbox 71 program, providing the people who are most impacted by public-policy decisions an opportunity to get involved. 

To learn more about SOME’s Basic Needs Services, visit